Our service agreement is as follows:

• I will provide 30 days notice if canceling or pausing ALL services

• I understand there is a minimum monthly charge of $225

• If I don't provide M3 with a written request of any modifications to a service option (i.e. changing a promo in an email template) I am thus agreeing to the default provided by M3 that month

• I will make my final selections by the 3rd of the month. Any changes I want to inquire about making after this will  be clearly communicated by EMAIL, and changes may not be accepted

• I agree to respond to the service offerings form each month, either opting in or out of each service for that month **If I do not respond it is presumed that I am agreeing to the services in the "Basic Plan_Auto Service Opt In Offerings" spreadsheet (which is a static document that can be found in your center's M3 - Service Offerings Folder in Dropbox)**

• I will be billed for the onboarding fees when I first enroll for a service

• I will be billed around the 7th of each month for the services that are to be provided that month ** If I don't fill out the monthly service offerings spreadsheet, and am automatically opted into the "Basic Plan_Auto Service Opt In Offerings" spreadsheet, I am expected to pay for the $228 I will be automatically signed up for **

• For multi-center owners, if there is a service you plan to share across your centers that doesn't require any duplication of work for a second center (i.e. email schedule calendar), we ask that you pay 25% of the total when adding this service on for the additional centers

• If I sign up for a service and it doesn't get completed that month, the policy is:

  • If M3 has done everything in their power, but the service option didn't get completed due to the lack of communication or information from the center, then M3 is not obligated to offer a refund, but is willing to extend the service by a month and complete it the following month.

  • If the service option didn't get completed because of a failure or oversight on M3’s part, the center owner has the option between a refund for the service option OR extending the service by a month and receiving a 10% discount on any other service option the next month as a gesture of our gratitude

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Last updated: 9/27/18